Refunds Policy, Dispatch & Deliveries Policy

Refunds Policy

We will not provide a refund where you have changed your mind about products purchased from ImpEx Mart.

Damage products

If the product you buy from ImpEx mart is damage then we will cheerfully refund the purchase price or the product. It may take a further 5 to 7 business days for the funds to appear in your account. This time may vary depending on your financial institution.

Dispatch & Deliveries Policy

Orders are processed Every Friday from 9am – 4:00 AEST (Sydney Time). Orders that miss this cut off will be processed the next Friday. ie, Order after 11am Friday, will be processed the following Friday.

In some cases once your order has been processed we may need to contact you before it can be shipped. To ensure there is no delay with your shipping please respond to any phone or email requests ASAP.

You will receive tracking advice via email once your order has been dispatched, this will be emailed to you.

Our Expected Delivery Times will be depending on the postage fees you paid. Please find more information about expected delivery times below: https://auspost.com.au/service-updates/domestic-delivery-times

If you have problems with your online order, please contact us via the contact details listed on the ‘Contact Us’ page of this website.

You can also email info@impexmart.com.au any time and we will respond as soon as possible during office hours

Shipping Costs

Please note all prices on this website are in ‘AUD’ unless stated otherwise.

Shipping within Australia costs from $26.65 to $29.70 for all orders, where the weight is less than 5 Kgs

*Prices may vary depending on the delivery address of orders.

Australian orders can take 1-10 working days from the date of dispatch. Please account extra days for public holidays as couriers and postal services do not operate on public holidays